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SUPPORT

At Imexco, support does not stop at repairs and maintenance only. Our priority and aspiration is to reach the highest level of competency. Support is the backbone of our business!


Service Department

Our full-fledged Service Department focuses on three main activities:

  • Servicing & Repairs
  • Most of our equipment is covered with a one year warranty period, during which servicing and overhaul are proposed. Beyond the warranty period we recommend that equipment be serviced regularly for better utilisation & performance. At our workshop we try to minimise time of intervention for each repairs, as we realise that your equipment is at the core of your business. Repairs & servicing are carried out by our team of qualified technicians.

  • Site Visits & Technical Assistance
  • Site visits are effected by our trained teams to recommend the best solutions to suit the different needs of our customers.

  • Training for Operators
  • Having the right equipment is not good enough if you cannot optimise its use! We supply, install, commission and test equipment sold and offer training to operators.


Spare Parts Department

Our orders for equipment and parts are placed simultaneously. It is our obligation as distributor that the need for spares is always met. We keep in stock some 25,000 spares for equipment.


Delivery Section

Our delivery service is not only about delivering your orders, but upon request we also collect faulty equipment and deliver back once repairs are carried out.


Workshop Services

1. Turning & milling works / services is effected by our qualified technical operator;

2. Metal works / structures are also undertaken.

If our motto is to cultivate and maintain customer relationship - our objective, upon every interaction with our partners, is to leave them with a feeling of Professionalism a Pleasantness.
Our ultimate goal is to be recognised beyond our trade as a leader In customer service and quality products.

 


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